@inproceedings{csmr11,
	author = {Henk van der Schuur and Slinger Jansen and Sjaak Brinkkemper},
	title = {{Reducing Maintenance Effort through Software Operation Knowledge: An Eclectic Empirical Evaluation}},
	booktitle = {{CSMR'11: Proceedings of the 15th European Conference on Software Maintenance and Reengineering}}
	year = {2011},
	pages = {201--210},
	publisher = {IEEE Computer Society}
}